The work I’m drawn to has a shape to it. Stakes are real, the user is already under pressure, and the team can’t afford to confuse “we understand them” with “we know what to do.”
When the decision matters, sloppy research can be costly. The job is to leave less ambiguity behind than you found. Keep the questions honest, pressure-test the data, and make sure the team is reading it the same way before they act.
UX research doesn’t sit at one end of the product lifecycle. I’ve been lucky to have a seat at the discovery, design, development, and governance tables. That’s why I know what makes research land in a deck no one reopens, and what makes it shift what actually gets built.
I do my best work with teams that genuinely want to know what’s true, even when the answer reshapes the plan.
I prefer being embedded with a team to operating at a distance from one.
Working with meYou can count on me to be the one asking questions, and to keep annoyingly asking until we know what we’re actually dealing with.
What impressed me the most about Thomas was his ability to just hit the ground running and not be afraid to start learning the complex concepts we have at Hitachi. Thomas is ALWAYS advocating for the user and seeking to make sure he is solving what they really want.
Tom has a keen eye for detail and has excellent creative, analytical, and project management skills—his personable and collaborative attitude helped produce solutions and kept the project on track.
Thomas is able to lead a team; mentoring, coaching, and coordinating efforts on large projects. He works very well with clients and internal customers.
Tom is a truly a highly skilled manager. In addition to being immensely capable, he readily adapts to any challenge and willingly embraces change, and he does it with a smile. He is always there to lend a hand and help others when needed.
After the Pulse nightclub shooting in Orlando, my team and I organized a volunteer-led T-shirt fundraiser for the victims’ families. It raised $80,000 in a few weeks. Reading a room fast, listening for what actually moves people, not waiting for permission to act: those instincts came from weeks like that one.
If you’ve made it this far, you probably want a sense of whether we’d work well together. A call answers that faster than a résumé does.
